Onsite service area

Visits are by appointment and arranged around location, traffic, and the day's work schedule. Night visits or locations outside the standard range may incur additional fees.

Yes, if a slot remains and staffing, travel, and the expected work time allow it. Please provide the location and requested work as early as possible; availability is confirmed only when the booking is accepted.

No time-based surcharge applies to a later appointment when both journeys can be completed using the final public transport services. If either journey is expected to miss the final service, an additional charge will apply; thank you for your understanding.

Simple work such as OS reinstallation, fan, battery, or display replacement may be available on-site depending on the model. Chip-level motherboard, CPU, and GPU repairs generally require in-store work.

Tokyo, Kanagawa, Saitama, Chiba, and Tsukuba/Tsukuba Express areas of Ibaraki. See the coverage page.

Yes, on-site service is by appointment.

On-site visits include travel time and on-site work, so we schedule them in 2-hour blocks with a 1-hour gap reserved for travel and preparing for the next customer.

You may ask, but same-day handling depends on time, tools, and parts. Extra work may incur additional fees.

Yes. Tell us the number of devices and each issue when booking. We will confirm whether they can be completed in one visit and explain the applicable fees.

No, it's billed based on distance and job complexity rather than time. See the coverage page for details.

Appointments are booked in 2-hour slots. If the work runs beyond that slot, an additional charge applies. See the coverage page for details.

Yes, our own staff handle every on-site visit — we never outsource this to a third party.